Booking Conditions



CANCELLATION (All reservations)

Up to 24 hours before pick-up

You will get a full refund if you cancel your booking up to 24 hours before pick-up.

Please note: payment fees (for Paypal-payment) are never refundable.

After 24 hours before pick-up

In case you cancel your booking within the 24 hours before pick-up, a refund is not possible and we have to charge 100% of the full amount.

 

WAITING TIME AT THE TIME OF PICK-UP

  • 15 min free waiting time for all pick-up locations except the airport (from the agreed pick-up time)
  • For airport pick-up (only indicating flight number): 60 minutes, starting from the pickup time. After one hour of free waiting time, the costs per every new started hour will be max. €/ USD/ GBP 45.00, if the driver is still available. The driver has the right to decide on site, if the surcharge will be less. The surcharge has to be paid in cash directly to the driver on site. In case the driver is not available after the complimentary wait time, please contact our customer service so we can try to find a solutation together.

 

MEETING POINT WITH THE DRIVER FOR THE AIRPORT PICK UP

(only with indication of flight number)

After the baggage claim area, at the exit assigned to the specified flight number (provided that the customer indicated the flight number at the time of booking), unless otherwise communicated by Transfeero. The driver holds a sign with the passenger’s name on it. Contact the driver or Transfeero service if the driver is not found.

 

KILOMETERS INCLUDED

Transfer booking:

  • All the kilometers needed to make the booked transfer

 

FURTHER COSTS

If your chosen route includes a special tunnel like the eurotunnel between England and France or a ferry to an island the fees have to be paid by the passenger on site (it is not included in the price). Please note: The passenger has to pay not only the way to his destination but also the way back for the driver. We recommend all our guests, to inform themselves about this possible further costs.

Normal toll fees for highways are included.

In case you book a transfer without the indication of an exact address, for example if the booking indicates just an area or a postal zip, the driver has the right to claim a surcharge for further kilometres.

 

NON-REALIZATION OF THE TRIP

PASSENGER DOES NOT PRESENT (No-Show)

If the passenger does not show up at the agreed pick-up point within the free waiting period after the agreed pick-up time without having canceled the reservation, and if he cannot be reached at the telephone number indicated in the booking, it is considered a no-show . In this case, the trip is 100% billed.

THE DRIVER DOES NOT PRESENT

If the driver does not show up, the passenger must contact him directly. The passenger always receives the phone number via SMS at least one hour before departure via SMS. If the driver is not reachable, contact the Transfeero Support Hotline to find an alternative transfer solution.

PASSENGER TRANSPORTATION

If the passenger decides to give up the trip because the driver cannot carry out special services (e.g. transport of children, animals, bulky luggage) that the transport service provider has not previously accepted, the agreed total of the travel costs must be paid, net of any expenses saved.

THE DRIVER REFUSES THE TRIP

The driver may refuse to make the journey if the passenger does not comply with the rules of conduct inside the vehicle or if he presumes that the person who made the reservation or the passenger belongs to an illegal organization or uses the services illegally or for illicit purposes.

 

GENERAL INFORMATION

BOOKING CLASS VEHICLE

The vehicle images displayed on the platform are used only to indicate the vehicle class used. Differences are possible especially according to the different geographical areas.

RULES OF CONDUCT INSIDE THE VEHICLE

The following rules of conduct apply to each trip:

  • Strictly no smoking inside the vehicle
  • Use of seat belts
  • Vehicle care

In the event of non-compliance with these rules and inappropriate behavior, such as vandalism and activities that cause the driver insecurity or make him uncomfortable, the total agreed costs must still be paid, net of any expenses saved. In addition, the Service Provider may ask the user or passenger for compensation for the necessary repair of vehicle damage or for the removal of excessive dirt in the vehicle caused or brought by the passenger.

TRANSPORT OF CHILDREN

Infant seat / child seat

If you want a seat for babies or children, select the number of child seats required in the EXTRA section of the BOOKING page. Our standard cancellation policy applies in the event that no infant or child seat has been requested (or, if requested, it is not in the correct state) and consequently, our service provider was unable to carry out the ride.

BAGGAGE

The free baggage allowance per booking class is indicated on the TYPE OF TRAVEL page. If you travel with excess baggage allowance, add a comment in the NOTES TO THE DRIVER section in the EXTRA section of the booking page. Transfeero does not guarantee that our service providers will accept more baggage than the advertised baggage allowance. Transfeero will provide the customer with the details of the service provider assigned to the booking so that the customer makes these travel arrangements directly with the service provider. Alternatively, please contact support.

Requests that exceed the standard services provided by Transfeero require an availability check which is only performed if you contact the service provider directly or the Transfeero hotline laughs at the time of the booking request. Our standard cancellation policy applies in the event that no availability check has been performed and, as a result, our service provider has not been able to make the ride.

 

Last revision 31.07.2020