During travel Archives

How do I book a child seat / baby seat?

To book a child seat / baby seat is really simple. After you have choosen your vehicle class you can add a child/baby seat or a booster seat during the second step of the booking. In general you have the following options: Child seat: suitable for toddlers weighing 0-18 kg (approx 0 to 4 years) […]

How does it work, if I book special routes which include tunnels (e.g. eurotunnel) or ferries?

If your chosen route includes a special tunnel like the eurotunnel between England and France or a ferry to an island the fees have to be paid by the passenger on site. Please note: The passenger has to pay not only the way to his destination but also the way back for the driver. We […]

Can chauffeurs assist guests with luggage?

Yes, chauffeurs will assist with your luggage and other belongings. If you prefer to handle your luggage personally, please inform the chauffeur. He or she will open and close the trunk so only you will touch your belongings. […]

What is Transfeero doing to help chauffeurs and guests stay safe during the pandemic?

We want to reassure our customers that we have issued all our drivers with the World Health Organization’s (WHO) recommended guidelines for basic protective measures against the new coronavirus (COVID-19). Your health and safety, as well as that of our drivers, is our top priority. Safety and prevention measures Wash hands regularly. Always have hand […]

When will I receive the chauffeur’s contact information?

The chauffeur’s name and phone (telephone) number will be sent to the guest one hour before pickup via email and SMS. If you booked for someone else, the chauffeur’s contact information will be sent to the email address and phone number provided in the booking process. […]

How can I contact my chauffeur?

The chauffeur’s name and phone (telephone) number will be sent to the guest one hour before pickup via email and text message. To maintain privacy (of both the guest and chauffeur) this information cannot be shared sooner. Please contact the chauffeur’s phone number directly, as any replies to the message in which we provide their […]

Do the vehicles have Wi-Fi?

Just for the First Class vehicles the Wi-Fi access is guaranteed. […]

Where will the chauffeur meet me at airports?

All Transfeero airport pickups include a free Meet & Greet service. The chauffeur will wait at the exit after the baggage hall with a personalized name tag. For airport pickups where the meeting point is different, the location will be written in the booking confirmation email. […]

How long will the chauffeur wait for me?

For a standard pickup (i.e. from a hotel or home address), your chauffeur will wait for 15 minutes before leaving the pickup point. Airport pickups come with one hour of complimentary waiting time before the chauffeur will leave the pickup location. By providing your flight number when booking, your chauffeur will be able to track […]

Can I bring food and drinks into the car?

Cleanliness of the vehicles is an important part of our service, so we discourage the consumption of food during rides. Alcoholic drinks are only allowed to be consumed in the car with prior consent, and if in agreement with local laws. If a guest becomes too intoxicated, the chauffeur may ask the guest to refrain […]

How do I book a child seat / baby seat?

How does it work, if I book special routes which include tunnels (e.g. eurotunnel) or ferries?

Can chauffeurs assist guests with luggage?

What is Transfeero doing to help chauffeurs and guests stay safe during the pandemic?

When will I receive the chauffeur’s contact information?

How can I contact my chauffeur?

Do the vehicles have Wi-Fi?

Where will the chauffeur meet me at airports?

How long will the chauffeur wait for me?

Can I bring food and drinks into the car?

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