Getting started


What currency is used to calculate and charge my booking?

What currency is used to calculate and charge my booking?

For the booking process with Transfeero we use a currency converter. This converter may not be up to date due to exchange rate fluctuations. Therefore, the prices shown are for guidance only. In Europe, the service will be charged in Euro, with exception of the UK (charged in GBP), in the US we will charge […]

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Are there any fees for a night trip?

Are there any fees for a night trip?

If the transfer starts between 12:00 pm (midnight) and 06:00 am we have to charge a night fee. The fee will be 20% of the booked transfer. If you booked two separate transfers, one during night and one during day, the 20% fee is just related to the night transfer. […]

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Which channels can I use to book, change, and cancel a ride?

Which channels can I use to book, change, and cancel a ride?

The fastest and easiest way to place or cancel your bookings at anytime is with our website. If you need to review or cancel your booking, please click „log-in“, which you can find on the top of the website of Transfeero.com, enter your e-mail address and your password (which you received in the confirmation e-mail) […]

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How do I request a service that includes transporting an animal / pet?

How do I request a service that includes transporting an animal / pet?

Please include the details of the animal and the number of passengers in the “Notes for the chauffeur” field when booking. Transporting animals with Transfeero without including the details in your booking could lead to additional charges. Our partners reserve the right to refuse the carriage of an animal which was not agreed to and […]

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Can I bring food and drinks into the car?

Can I bring food and drinks into the car?

Cleanliness of the vehicles is an important part of our service, so we discourage the consumption of food during rides. Alcoholic drinks are only allowed to be consumed in the car with prior consent, and if in agreement with local laws. If a guest becomes too intoxicated, the chauffeur may ask the guest to refrain […]

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How many guests can you transport?

How many guests can you transport?

The maximum for each service class is displayed in booking. Standard and First Class rides can accommodate 3 people and 3 items of luggage, Van Standard rides can accommodate 8 people and 8 items of luggage and Van First Class rides can accommodate 6 people and 6 items of luggage. These numbers are not absolute […]

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Can you smoke in the vehicle?

Can you smoke in the vehicle?

To ensure cleanliness and air quality for all our guests, smoking is not permitted in Transfeero vehicles. This includes cigarettes, e-cigarettes, cigars, and any other tobacco or non-tobacco products consumed via smoking. Violating this policy can result in additional charges. […]

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What if I have more luggage than the baggage allowance for my booking?

What if I have more luggage than the baggage allowance for my booking?

The maximum luggage allowance shown for each booking is based on safety, so we do not recommend exceeding this limit. If you are traveling with more luggage than the allowance, ensure you book enough vehicles to be able to transport all your belongings without going over the maximum capacity. Chauffeurs retain the right to refuse […]

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