Managing bookings


How can I make a complaint?

How can I make a complaint?

We’re sorry to hear that your experience with us was not what you expected. Please feel free to reach out via a chat conversation and tell us about your experience. Your feedback will help us improve our service. […]

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How do I rate my ride?

How do I rate my ride?

After your service you will receive an e-mail with the possibility to rate the booking process, the vehicle and the chauffeur. Your feedback helps us make our service even better. […]

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How do I recover lost property?

How do I recover lost property?

If you or the guest you’re booking for leaves an item behind in the vehicle after their ride, the chauffeur may contact the guest directly to arrange to return it, or they may call Transfeero for assistance. If you have not yet been contacted about your lost item, please tell us the details of your […]

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When I enter an address, why does it say it can’t be found?

When I enter an address, why does it say it can’t be found?

Occasionally our system won’t recognize an address. We will gladly assist you in such instances. Please drop us a chat message by starting a new conversation in our chat widget (on the website click the bubble in the bottom right). If you fill in an address, please use the suggestions from the drop down list […]

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How can I make changes in my booking?

How can I make changes in my booking?

The fastest and easiest way to place or cancel your booking is on our website. Please note: If you need to edit your booking, please contact the customer care service. You will find their phone number in the Help Center on the right (desktop version) or on the bottom of the website (smartphone version) You […]

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