Help Centre


Can chauffeurs assist guests with luggage?

Can chauffeurs assist guests with luggage?

Yes, chauffeurs will assist with your luggage and other belongings. If you prefer to handle your luggage personally, please inform the chauffeur. He or she will open and close the trunk so only you will touch your belongings. […]

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Can I still use Transfeero globally during the pandemic?

Can I still use Transfeero globally during the pandemic?

Also during the corona crisis, we accept bookings globally and we are monitoring country and local travel restrictions. We kindly ask you to double check their schedules and plans during this time of evolving restrictions. If new safety measures would prevent an existing booking from occurring, we will notify guests and modify or cancel rides […]

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Which payment options are available?

Which payment options are available?

Transfeero accepts Visa, Mastercard, Maestro and American Express cards. It is not possible to pay for the ride in cash. You can also pay via Apple Pay and Google Pay. The payment with Paypal is just possible for EUR-payments.   […]

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Why are there prices in different currencies?

Why are there prices in different currencies?

We currently charge payments in three currencies based on where in the world the ride takes place. Bookings in Europe are charged in EUR with the exception of the U.K. (charged in GBP). Bookings in the US are charged in USD, as well as all other countries. For your convenience it is possible to switch […]

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When do I get charged for my ride?

When do I get charged for my ride?

Your card will charged in the moment you confirm the payment during the booking process. In case you need to cancel the service up to 24h before the pick-up we will refund the amount back to the same credit card. […]

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Do I need to tip the chauffeur?

Do I need to tip the chauffeur?

In countries where the tip is “compulsory”, it is already included in the tariffs. In all other countries, as a guest you are free to decide whether you want to tip your driver for his good service. […]

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When will I receive my invoice?

When will I receive my invoice?

If you need an invoice for the booked transfer, simply ask the driver directly during the service. If a payment receipt is also sufficient for your, you can download it from your account on the Transfeero website. Simply go to the “Log-in” and fill in your booking number and e-mail address. […]

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