Your safety is always our first priority.

Can I still use Transfeero globally during the pandemic?

Also during the corona crisis, we accept bookings globally and we are monitoring country and local travel restrictions. The restrictions may change quickly – we kindly ask you to double check your schedules and travel-plans during this time. Please make sure you follow the local travel restrictions and requirements. If new safety measures would prevent an existing booking from being carried out, we will notify guests immediately and modify or cancel rides without penalty. We comply with local rules and will take the necessary actions to protect public health and the wellbeing of guests and chauffeurs.

What is the cancellation policy?

The cancellation is free of charge up to 24 hours before your pick-up. If you cancel your ride within the cancellation policy, you will receive a full refund. You can cancel your ride directly via your travel account. The refund will be processed immediately. You should receive the refund within the following days.

I can’t take my taxi because of travel restrictions. What should I do with my booking?

If you can’t travel due to local guidance or international restrictions, you can change or cancel your taxi booking up to 24 hours before the pick-up time. Please inform yourself before travelling, if you need any tests, forms or similar.

How can I change my taxi booking?

  • Simply log in to your travel account with the email address you used for the booking and the password you got by e-mail.
  • You can make changes up to 24 hours before the pick-up time.

How far in advance can I book a ride?

During these special times with changing restrictions every week, we know that flexibility is a huge advantage for your journey. You can book rides months in advance or also until 24 hours before you need them. In general we recommend to do the booking with as much lead time as possible.

Updates and protective measures from the World Health Organization

World Health Organization updates and latest news
Basic protective measures