Amending or cancelling your booking Archives

How do I cancel my ride?

Cancelling your ride is quite easy. Click “log-in” on the Transfeero.com website, fill in your password (which you received in your confirmation e-mail) and your e-mail address. Thereafter you will see all the information regarding your booking. Please click the red button below “cancel booking”. After you proceeded successfully with the cancellation you will see […]

Can I change the personal information of another guest?

If you need to change your personal information in the booking, please contact the customer support service. […]

What is the cancellation policy?

The cancellation is free of charge up to 24 hours before your pick-up. If you cancel your ride within the cancellation policy, you will receive a full refund. […]

I booked a ride with the wrong pickup or dropoff location. What do I do?

In case of any needed change regarding the pick-up or drop-off location in your booking, please contact the customer service. […]

How can I make changes in my booking?

The fastest and easiest way to place or cancel your booking is on our website. Please note: If you need to edit your booking, please contact the customer care service. You will find their phone number in the Help Center on the right (desktop version) or on the bottom of the website (smartphone version) You […]

Which channels can I use to book, change, and cancel a ride?

The fastest and easiest way to place or cancel your bookings at anytime is with our website. If you need to review or cancel your booking, please click „log-in“, which you can find on the top of the website of Transfeero.com, enter your e-mail address and your password (which you received in the confirmation e-mail) […]