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How should I choose the pickup time at airports?

How should I choose the pickup time at airports?

Your pick-up time depends on if you are you traveling domestically or internationally. If you will go through immigration and customs, wait times can vary depending on the origin of travel. Whether you are traveling with hand luggage (bag / bags) or checked baggage can also make a difference. For international flyers, we recommend one […]

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How do I contact your Customer Care team?

How do I contact your Customer Care team?

For your convenience, we’ve made sure that the answers to the most common questions can be found in this Help Center. If you would still like to contact our Customer Care team, feel free to reach out via phone or e-mail. Our team is available around-the-clock. In this Help Center you will find the button […]

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What kind of training do Transfeero chauffeurs undergo?

What kind of training do Transfeero chauffeurs undergo?

All chauffeurs working for Transfeero have done the necessary training and hold the licenses and insurances required to provide chauffeur service in their country. Our guest feedback system ensures chauffeurs meet our strict standards and requirements: professional appearance, reliability, safety, language skills, and friendliness. […]

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Why should I enter my flight number?

Why should I enter my flight number?

The flight number allows us to track the flight’s status and adjust the pickup time for any delays or early arrivals (where possible). It is also important to insure that the chauffeur waits at the right terminal. […]

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Where will the chauffeur meet me at airports?

Where will the chauffeur meet me at airports?

All Transfeero airport pickups include a free Meet & Greet service. The chauffeur will wait at the exit after the baggage hall with a personalized name tag. For airport pickups where the meeting point is different, the location will be written in the booking confirmation email. […]

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How does it work if I have an assistive device?

How does it work if I have an assistive device?

Just tell us about your assistive device in the Special requests”/“Notes for the chauffeur” box when booking. We are happy to accommodate guests with assistive devices. Please include its size, especially for larger devices like foldable wheelchairs, so the chauffeur can make sure it will fit in the vehicle. […]

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