For a standard pickup (i.e. from a hotel or home address), your chauffeur will wait for 15 minutes before leaving the pickup point. Airport pickups come with one hour of complimentary waiting time before the chauffeur will leave the pickup location. By providing your flight number when booking, your chauffeur will be able to track your arrival time and adjust your pickup time for any delays and early arrivals (where possible). If there is a very big delay and the chauffeur is unable to wait, we will contact you to work out an alternative solution.