Getting started How does it work, if I book special routes which include tunnels (e.g. eurotunnel) or ferries? Step-by-step guide to book a ride with Transfeero When will I receive the chauffeur’s contact information? How can I contact my chauffeur? How should I choose the pickup time at airports? View all Managing bookings How can I make a complaint? What should I do if I forgot to add my flight number? How do I rate my ride? How do I recover lost property? When I enter an address, why does it say it can’t be found? View all During travel How does it work, if I book special routes which include tunnels (e.g. eurotunnel) or ferries? Can chauffeurs assist guests with luggage? What is Transfeero doing to help chauffeurs and guests stay safe during the pandemic? When will I receive the chauffeur’s contact information? How can I contact my chauffeur? View all Payment / Refund Which payment options are available? Why are there prices in different currencies? When do I get charged for my ride? Do I need to tip the chauffeur? When will I receive my invoice? View all Amending or cancelling your booking How do I cancel my ride? Can I change the personal information of another guest? What is the cancellation policy? I booked a ride with the wrong pickup or dropoff location. What do I do? How can I make changes in my booking? View all Extras How do I become a partner? How does it work, if I book special routes which include tunnels (e.g. eurotunnel) or ferries? Can chauffeurs assist guests with luggage? Can I still use Transfeero globally during the pandemic? View all